FAQ

GENERAL

January 19th - 22nd, 2024

South Lake Tahoe


The Trauma Unit will Ski the slopes of Ski Heavenly and enjoy the serene accommodations of Gondola Vista, both are located in beautiful South Lake Tahoe. 

Gondola Vista
30 Lake Parkway
Lake Tahoe, CA 96150


  • Villa Room 
  • One Trauma Unit Brunch
  • One Trauma Unit Dinner
  • Amazing Vibes

Yes there are payment plans available. Payment plans will be displayed at checkout. A deposit is required to confirm booking. A monthly payment will be charged to the card on file. Payments for your trip can be made at any time.

Final Payment Due January 8th 2024

No those are an extra fee.


Please see "Ticket" FAQ Section for more details.

Check-in 4:00pm

Check-out 10:00am

Guests are required to show ID and credit card at check-in.

Guests will need to inform the property of your arrival time/ date in advance. 

Smoking is strictly prohibited.

Pets are not permitted.

Excursions: 

Spas

  • Serenity Spa
  • The Landing
  • Harrah’s 


Hot Springs & Mineral Pools 

1862 David Walley’s Hot Springs Resort

  •  $55 per person, per day 
  • Swimsuits Required
  • Outdoor Pool (seasonal)
  • Hot Spring Tub
  • Heated Pool
  • Dry Saunas
  • Eucalyptus Steam Rooms
  • Restaurant and Saloon
  • Fitness Center


Grover Hot Springs State Park

  •  $10 (adult) 1.5 hour soaking session
  • Swimsuits Required
  • Outdoor Pools
  • Bathrooms
  • Picnic Area

Reservations at least 48 hours in advance (up to 3 weeks in advance).

Sierra Hot Springs 

  • Cost starts at $35 per person day use fee (one person from the party must be a member, membership starts at $5 for 30 days)
  • Reservations are required
  • Clothing-optional
  • Hot Spring Pools
  • Sun Deck
  • Cold Plunges

Lake Tahoe Small-Group Photography Scenic Tour $189.per person, Helicopter Tour,

Remember to pack lots of warm layers, as the weather conditions on the mountains can change quickly and dramatically.

  • Jacket – 1 to 3 waterproof ski jackets
  • Pants – 1 to 3 waterproof ski pants
  • Snowsuits – 1 to 2 waterproof snowsuits
  • Additional insulation – down or fleece vest
  • Base layer tops – 1 to 4 non-cotton base layer tops
  • Base layer bottoms – 1 to 4 non-cotton base layer bottoms
  • Gloves & mittens – waterproof and insulated ski gloves or mittens
  • Sweaters – 1 to 4 fleece or wool sweaters
  • Warm winter hat
  • Socks – 3 to 4 wool ski socks
  • Neck gaiter – non-cotton balaclava or ski mask
  • Hand and toe warmers – 1 to 7 packs of each, or electric boot warmers
  • Goggles 
  • Sunglasses
  • Sunscreen
  • Lip balm
  • Identification card
  • Medical insurance cards
  • Ski tickets/Ski passes

Pack or Rent

  • Skis and ski poles or snowboard 
  • Ski boots or snowboard boots 
  • Helmet

*Please see ticket section below for rental options.

TRAVEL

The nearest airport is Reno-Tahoe International Airport, 53 miles from Gondola Vista.

You will need to arrange. transportation from the airport.

There is limited parking on-site for rental and personal vehicles.

The nearest airport is Reno-Tahoe International Airport, 53 miles from Gondola Vista.

You will need to arrange. transportation from the airport and to and from any activities.

There is limited parking on-site for rental and personal vehicles.

LODGING

NO. Please plan to provide your own food and drink options.

One Trauma Unit Brunch

One Trauma Unit Dinner

THERE ARE NO REFUNDS.

You can find someone to take your spot if something come up and you cannot attend.

All booking cancellations must be in writing and shall only be effective upon acknowledged receipt by DJ Trauma, LLC . If cancellations are NOT made within 6 weeks of trip departure; all payments received will be forfeited. Cancellation may not be possible depending on the type of your booking and timing of your request and any cancellation is at our discretion. 

This cancellation policy does not affect any of your statutory rights as a consumer.

Our standard cancellation charges cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements. The cancellation charge may be higher for certain travel arrangements. Where cancellation is acceptable, how much it costs to cancel your booking, varies depending on how much time there is before you're due to travel.

If you want to cancel your booking, or part of it, you should contact us as soon as possible. Cancellation may not be possible depending on the type of your booking and timing of your request and any cancellation is at our discretion. 

This cancellation policy does not affect any of your statutory rights as a consumer.

Where cancellation is acceptable, how much it costs to cancel your booking, varies depending on how much time there is before you're due to travel.

Our standard cancellation charges are set out below:

A non-refundable and non-transferable $400 Deposit is required at booking.

Cancellation minus deposit, if booking is canceled before December 15, 2023.

69 - 63 days before travel: 30% of total booking price.

50% of total booking price minus deposit; if booking is canceled prior to December 15, 2023.

NO Refunds will be issued after December 15, 2023.

No name changes to bookings or transfers of booking of any kind will be permitted after January 11, 2024.

All rooms & packages must be purchased here for the Trauma Unit Ski Retreat. Rooms bought elsewhere will prevent you from participating in all events. 

If you are a “no show,” your reservation shall be considered canceled. If you have not notified DJ Trauma, LLC prior to the cancellation, the schedule for cancellations detailed above shall apply. · Any request to amend or change a booking once it has been confirmed will be subject to availability. ·

If you choose to book using a payment plan, you must make your payment on the date and in the amount selected each month or your booking is subject to cancelation without notice or refund. Late payments are subject to cancellation and refunds will be applied according to the cancellation schedule. 

Your booking date will determine how many payment plan months you may select. If booking closer to the event date, you may be subject to the full balance due at booking, as payment plans will no longer be available. 

No Refunds will be issued for NO Shows regardless of transportation issues due to illness, sudden death, covid related issues, cancelled or delayed flights and/or problems with any other means of transportation.

Any refund shall be made less any platform, transaction and processing fees that have been incurred.

Please also see our Terms and Conditions of Sale for further details.

TICKETS

HEAVENLY SKI AND SNOWBOARD RENTAL CLICK HERE

  • Prices Vary from $59+ per day


Whether you’re in for a weekend away or a longer stay, select ski and snowboard packages to enjoy the mountain together at any level. Choose convenient delivery and we’ll bring the gear to you, or pick up your equipment at locations near your hotel, Heavenly’s four bases or many après spots.


Other Ski Rental Vendors:

ADDITIONAL SKI & SNOWBOARD RENTALS CLICK HERE

  • Prices Vary from $69+ per day


PURCHASE TUBING TICKETS HERE

Come and tube at Heavenly, located at the top of the Gondola. We will have at least 3 lanes for you to tube and have fun with your family and friends!

Tubing Pricing

  • 3 Scans: $35
  • Unlimited Tubing Rides: $55
  • Unlimited Mini Tubing: $20

PURCHASE LIFT TICKETS HERE

EPIC 1-DAY PASS(UNRESTRICTED) $98

ADULT (AGES 13+) MORE AGES AVAILABLE

  • Includes Epic Mountain Rewards – Save 20% on food, lodging, lessons, rentals and more
  • Flexible: No need to select specific days and can be used at up to 38 resorts
  • Non-refundable

1-DAY LIFT TICKET(PEAK WINDOW PRICE) $259

ADULT (AGES 13+) MORE AGES AVAILABLE

  • No additional perks
  • Fixed: Valid for select dates at specific resort(s)
  • Refundable (see terms)


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