FAQ

Yes, The Morgan Resort & Spa is an all-inclusive property. There are two delicious restaurant located on -site:

The intimate Salt Restaurant + Bar, helmed by executive chef David Seeman and consultant chef, Afro Caribbean cuisine expert and renowned “Top Chef” competitor Ron Duprat.

The BBQ Shack is Caribbean-style BBQ served for lunch poolside or on The Great Lawn.

Room Service is also offered daily for guests to enjoy.

Yes, The Morgan Resort & Spa is an all-inclusive property. 

FOOD AND DRINKS ARE INCLUDED - TOP SHELF LIQUOR WILL BE AN EXTRA COST.

 There are two delicious restaurant located on -site:

The intimate Salt Restaurant + Bar, helmed by executive chef David Seeman and consultant chef, Afro Caribbean cuisine expert and renowned “Top Chef” competitor Ron Duprat.

The BBQ Shack is Caribbean-style BBQ served for lunch poolside or on The Great Lawn.

Room Service is also offered daily for guests to enjoy.

Yes.  Special Trauma Unit Retreat prices are available 3 days before and 3 Days after.

You can make changes to your reservation on this booking portal.  Changes will depend on availability. Changes to room selection can be made until May 1st

Cancellations can be made until April 1st.  No refunds after April 1st.  Please read the full cancellation policy for details

All booking cancellations must be in writing and shall only be effective upon acknowledged receipt by DJ Trauma, LLC . If cancellations are NOT made within 6 weeks of trip departure; all payments received will be forfeited. Cancellation may not be possible depending on the type of your booking and timing of your request and any cancellation is at our discretion. 

This cancellation policy does not affect any of your statutory rights as a consumer.

Our standard cancellation charges cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements. The cancellation charge may be higher for certain travel arrangements. Where cancellation is acceptable, how much it costs to cancel your booking, varies depending on how much time there is before you're due to travel.

If you want to cancel your booking, or part of it, you should contact us as soon as possible. Cancellation may not be possible depending on the type of your booking and timing of your request and any cancellation is at our discretion. 

This cancellation policy does not affect any of your statutory rights as a consumer.

Where cancellation is acceptable, how much it costs to cancel your booking, varies depending on how much time there is before you're due to travel.

Our standard cancellation charges are set out below:

A non-refundable and non-transferable $400 Deposit is required at booking.

Cancellation minus deposit, if booking is canceled before February 15, 2024.

69 - 63 days before travel: 30% of total booking price.

50% of total booking price minus deposit; if booking is cancelled prior to April 1st, 2024.

NO Refunds will be issued after MApril 1st, 2024.

No name changes to bookings or transfers of booking of any kind will be permitted after May 20th.

All rooms & packages must be purchased here for the Trauma Unit Retreat. Rooms bought elsewhere will prevent you from participating in all events. 

If you are a “no show,” your reservation shall be considered canceled. If you have not notified DJ Trauma, LLC prior to the cancellation, the schedule for cancellations detailed above shall apply. · Any request to amend or change a booking once it has been confirmed will be subject to availability. ·

If you choose to book using a payment plan, you must make your payment on the date and in the amount selected each month or your booking is subject to cancelation without notice or refund. Late payments are subject to cancellation and refunds will be applied according to the cancellation schedule. 

Your booking date will determine how many payment plan months you may select. If booking closer to the event date, you may be subject to the full balance due at booking, as payment plans will no longer be available. 

No Refunds will be issued for NO Shows regardless of transportation issues due to illness, sudden death, covid related issues, cancelled or delayed flights and/or problems with any other means of transportation.

Any refund shall be made less any platform, transaction and processing fees that have been incurred.

Please also see our Terms and Conditions of Sale for further details.